Shipping policy

Looking for transit times, container specifications, and a full shipping guide? Visit our Shipping & Export Information page.

Last updated: 3 May 2026

Nithya Boutique exports wholesale rattan furniture by sea freight container from Belawan Port, Medan, North Sumatra, Indonesia. This policy explains our shipping terms, transit times, documentation, and the responsibilities of both parties from factory floor to destination port.

1. Incoterm: FOB Belawan Port

All orders are shipped under FOB (Free On Board) Incoterms — Belawan Port, Medan, North Sumatra, Indonesia, unless otherwise agreed in writing.

Under FOB terms:

• Nithya Boutique is responsible for all costs and risks up to and including loading the goods on board the nominated vessel at Belawan Port.
• Once goods are on board and the Bill of Lading is issued, risk transfers to the buyer.
• The buyer is responsible for ocean freight, marine insurance, destination port charges, import duties, customs clearance, and last-mile delivery to their warehouse.

Buyers are responsible for nominating a freight forwarder and providing us with booking instructions and vessel cut-off details in advance of the agreed shipment date.

2. Port of Export

Port of Belawan (Pelabuhan Belawan) is our primary port of export, located in Belawan, Medan, North Sumatra, Indonesia. It is operated by PT Pelindo and serves major container shipping lines via feeder services connecting to the ports of Singapore and Port Klang (Malaysia), from where cargo is transhipped onto main line vessels to global destinations.

Port code: IDBWN

In exceptional circumstances and by prior written agreement, cargo may also be routed via Kuala Namu or other regional ports. We will confirm the port of loading on all commercial documentation.

3. Minimum Order Quantity and Container Types

Our minimum order quantity (MOQ) is one (1) × 20-foot (20ft) standard container. Orders may be a single product line or a mixed container combining multiple SKUs from our catalogue or custom designs.

We work with the following standard container types:

• 20ft Standard (20GP): Approximately 25–28 CBM usable volume. Suitable for smaller mixed orders or dense product lines.
• 40ft Standard (40GP): Approximately 58–65 CBM usable volume.
• 40ft High-Cube (40HC): Approximately 72–76 CBM usable volume. Preferred for tall or bulky rattan furniture such as chairs, sofas, and floor baskets. Our factory capacity is approximately four (4) × 40HC containers per month.

Our team will advise on the most efficient container loading plan based on your product mix and quantities. Container utilisation drawings and packing lists are provided prior to shipment.

4. Production Lead Time

Standard production lead time is six (6) weeks from the date of cleared deposit receipt. This covers material preparation, weaving, finishing, quality inspection, and packing.

Lead times for specific order types:

• Catalogue orders (standard products): 5–6 weeks from confirmed deposit.
• Custom or OEM orders: 6–10 weeks depending on complexity, confirmed at the time of order. Samples are produced and approved before full production commences (typically 3–4 weeks for sample production).
• Repeat orders (previously approved specifications): May be eligible for reduced lead times — confirmed at the time of re-order.

Lead times are estimates and may be affected by public holidays, raw material availability, or force majeure events. We will communicate any changes promptly and in writing.

5. Pre-Shipment Inspection and Loading

All goods undergo quality inspection at our factory in Medan prior to packing. We inspect for structural integrity, finish quality, correct dimensions, and conformity to the approved sample and order confirmation.

Buyers have the right to appoint an independent third-party inspection agency (such as SGS, Bureau Veritas, or equivalent) to inspect goods at our factory before loading, at the buyer's cost and with advance written notice of at least 5 business days.

We provide pre-shipment photographs of packed goods as standard. Once goods have been loaded and the Bill of Lading issued, Nithya Boutique's responsibility for the condition of the goods ceases.

6. Transit Times by Region

The following are approximate sea freight transit times from Belawan Port to major destination regions. These are estimates only and are subject to vessel schedules, transhipment connections, port congestion, and seasonal variation. Transit times begin from the vessel departure date at Belawan, not from the order confirmation date.

Destination Region	Example Ports	Approximate Transit Time
Northern Europe	Rotterdam, Hamburg, Felixstowe, Antwerp	25–30 days
Mediterranean / Southern Europe	Barcelona, Genoa, Piraeus	20–25 days
United Kingdom	Felixstowe, Southampton, Tilbury	25–30 days
US East Coast	New York, Savannah, Miami, Charleston	35–42 days
US West Coast	Los Angeles, Long Beach, Seattle	28–35 days
Australia	Sydney, Melbourne, Brisbane, Fremantle	18–25 days
Middle East	Dubai (Jebel Ali), Dammam, Muscat	12–18 days
East Africa	Mombasa, Dar es Salaam	15–20 days
Japan & South Korea	Tokyo, Osaka, Busan	10–15 days
South Asia	Mumbai, Colombo, Chittagong	8–12 days

Most routings from Belawan connect via Singapore (SGP) or Port Klang, Malaysia (PKL) for transhipment onto main line vessels. Your freight forwarder will confirm the routing and estimated arrival date at the time of booking.

7. Total Order Timeline

When planning your order, the total time from order confirmation to goods arriving at your warehouse typically breaks down as follows:

• Production: 6 weeks from deposit clearance
• Export documentation and loading: 3–5 business days
• Sea freight transit: 2–6 weeks depending on destination (see Section 6)
• Destination customs clearance and last-mile delivery: 5–14 days depending on port and country

As a guide, buyers in Northern Europe should plan for approximately 12–14 weeks from order confirmation to warehouse arrival. Buyers in Australia typically see 10–12 weeks, and buyers on the US East Coast approximately 14–16 weeks. We recommend placing repeat orders well in advance of stock depletion to account for this total lead time.

8. Payment Terms and Document Release

Our standard payment terms are:

• 30% deposit by bank transfer (TT) in USD upon written order confirmation.
• 70% balance by bank transfer (TT) in USD against the copy of the Bill of Lading.

Shipping documents (Bill of Lading, commercial invoice, packing list, certificate of origin) are released to the buyer only upon receipt and clearance of the balance payment. Original documents required for customs clearance will be sent by courier once the balance is confirmed.

9. Shipping Documents Provided

We provide the following standard export documentation as part of every shipment:

• Commercial Invoice (in USD, FOB Belawan)
• Packing List (itemised by SKU, carton count, dimensions, and gross/net weight)
• Bill of Lading (negotiable or straight, as agreed)
• Certificate of Origin (Indonesia, issued by the relevant Chamber of Commerce)
• Pre-shipment photographs

Additional documentation (phytosanitary certificate, fumigation certificate, CITES documentation where applicable, or specific country-of-origin formats) can be arranged upon request and may incur additional charges.

10. Marine Insurance

Under FOB terms, marine cargo insurance is the buyer's responsibility from the point of loading. We strongly recommend that all buyers arrange adequate marine cargo insurance covering the full invoice value plus freight, typically at a minimum of 110% of CIF value. Rattan furniture is susceptible to moisture damage and impact during transit — comprehensive cover is advisable.

If you require assistance identifying an insurer familiar with Indonesian rattan exports, we are happy to provide a referral upon request.

11. Customs, Import Duties, and Compliance

The buyer is solely responsible for import clearance at the destination port, payment of all applicable import duties, VAT or GST, and compliance with all product safety, labelling, and customs regulations in the destination country.

Rattan furniture may be subject to import duties that vary by country and product classification (HS code). Common HS codes for our products fall under Chapter 46 (basketwork and wickerwork) and Chapter 94 (furniture). We will confirm the HS code for each product line at the time of order. We recommend consulting your customs broker or freight forwarder for duty rate guidance specific to your country.

We comply with all applicable Indonesian export regulations and provide accurate commercial documentation. We do not undervalue invoices or misrepresent goods on customs documents.

12. Transit Damage

As all shipments are FOB, transit damage is the buyer's risk from the point of loading. In the event of damage during transit, the buyer should:

1. Note any visible damage on the delivery receipt at the time of container collection.
2. Document all damage with photographs before and during unpacking.
3. Notify your marine insurer and freight forwarder promptly — most marine insurance policies require notification within a short window.
4. Contact us at info@nithyaboutique.com — we will provide all pre-shipment documentation and photographs to support your insurance claim.

13. Contact

For shipping enquiries, freight forwarder introductions, documentation requests, or questions about your order's production or dispatch status, please contact us:

Nithya Boutique
Jl. Iskandar Muda No.127, Sei Sikambing D
Kec. Medan Petisah, Kota Medan
Sumatera Utara 20111, Indonesia
Phone: +62 831-5003-6902
Email: info@nithyaboutique.com